Career With VITF

No. of positions : 2

Work hours are USA EST zone.

Core hours are 8 AM to 3 PM, standard work day is 8 hours

Cloud and Helpdesk Engineer

Highly curious and skilled Helpdesk IT Engineer with expertise in Microsoft Intune, Entra ID (formerly Azure AD), Tenable Nessus, Microsoft Server, and VMware.

Work Environment & Benefits:

• Fully remote work.
• Opportunities for professional growth and certification reimbursement.
• Collaborative and fast-paced work environment.

You will act as an assistant and help team, escalation point for IT support, manage endpoint security, and contribute to IT infrastructure improvements.
Must be self-sufficient.

Key Responsibilities:

• Provide IT support, resolving complex technical issues related to endpoints, servers, and cloud services.
• Manage and configure Microsoft Intune for endpoint security, compliance, and application deployment.
• Administer and support Microsoft Entra ID (Azure AD), including identity management, conditional access, and security policies.
• Perform vulnerability scanning using Tenable.IO, analyze findings, and assist in remediation. Coordinate Tenable and MS Defender findings.
• Maintain and troubleshoot Microsoft Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
• Manage and support VMware environments, including virtual machines, ESXi hosts, and vCenter administration.
• Provide support for Microsoft 365 applications (Exchange, SharePoint, Teams, OneDrive).
• Troubleshoot network, VPN, and firewall connectivity issues.
• Ensure compliance with IT security standards and best practices.
• Maintain IT documentation and knowledge base for end-user support.
• Communicate effectively with users and stakeholders, providing excellent customer service and technical guidance.
• Prepare monthly reports pulling source data from Intune, Entra, Tenable.IO, etc.

Required Qualifications & Skills:

• IT support, helpdesk and system administration.
• Strong expertise in Microsoft Intune and Microsoft Entra ID (Azure AD) for endpoint and identity management.
• Working Knowledge of Tenable Nessus for vulnerability assessments and security compliance.
• Microsoft Windows Server administration (Active Directory, Group Policy, DNS, DHCP).
• VMware (ESXi, vCenter, virtual machine management).
• Root cause analysis and troubleshooting skills in Windows and mobile device environments.
• Understanding of networking concepts (VPNs, firewalls, DHCP, DNS).
• Excellent English communication skills, both written and verbal.
• Passion and empathy to serve customers, to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple tasks efficiently.